Delivery
Order Tracking
There are several ways to track your order. When your order is shipped, you will receive a confirmation email confirming that your order has been accepted and containing your tracking number. You can find the most up-to-date information about your delivery using this tracking number.
Alternatively, if you have a registered account with our brand, you can find this information in the “My Account” section:
* Log in to “My Account”.
* Click on the “Orders” section.
* If the order status is “Order Shipped”, click “View” for tracking information.
Updating your order status may take up to one hour after the order is placed. After your order is shipped, you can also track it using the tracking number in your shipping confirmation email at www.ups.com. A signature is required for all deliveries.
Destination Points, Costs, and Times
You can have your order shipped to any of our brand’s global shipping points. During checkout, you can easily change the location where you want your order shipped. The estimated shipping time for your order will be displayed on the payment page before you confirm payment.
Delivery times are estimates and do not apply to pre-orders or customized products. Delivery times are subject to order acceptance and begin from the shipping date, not the order date. Different terms and conditions may apply for different shipping destinations. If a shipping cost promotion is available, the discounted shipping cost will be displayed during checkout.
If you have a pre-order or customized product, delivery times may be longer than stated; we recommend checking the payment screen for estimated delivery times. Your order may be delayed due to border issues; you may need to contact Customer Service for more information. We do not deliver to freight forwarding addresses or post office boxes. Shipments are subject to strict controls by local customs authorities, and delays may occur for reasons beyond our control. The courier or customs broker may contact you to request that you provide a notarized power of attorney (POA) authorizing them to act on your behalf to import your order. If you do not provide a notarized POA, you may be liable for any import fees incurred, or your order may be automatically returned to our brand.
In-Store Pickup
You can order your products online and pick them up from your preferred store. You can try the products in-store, and our store staff will be available to provide expert advice or assist with returns.
Shipping Restrictions
Due to strict trade agreements and other restrictions, we are unable to ship certain products (marked with an X) to certain locations. If there are any restrictions affecting your order, you will be notified during checkout. Once your order is placed, delivery can only be made to the shipping address specified in your order, and no changes are permitted.
Delivery of perfumes may not be possible to certain restricted regions, including:
* South Korea
* Taiwan Region, China
* Japan
* certain other locations
Additionally, perfume and nail polish orders cannot be shipped to Mallorca, Spain.
Gift Shipping
Our gift packaging includes a branded gift box.
Gift Packaging
Standard packaging consists of a bag, box, or garment bag inside our brand’s box. If you wish to have your products gift-wrapped, you must select the ‘Gift Packaging’ option during checkout to indicate that your purchase is a gift. If you select ‘Gift Packaging,’ you will have the opportunity to add a personal message to your order.
Please note that we always prioritize the condition of your products, and therefore we may not be able to offer gift boxes for large items. Due to security restrictions, gift wrapping may not be available for certain beauty and perfume products. Products will be gift-wrapped separately.
